these scumbags sold my daughter a policy with 3000 miles limit for £1300 allthough she told them she would be living at home in oxford but mainly at universty in north wales a 500 mile round trip yet the rep she dealt with failed to explain to her that this policy was totally and utterly unsuitable as she would need double or maybe trebble that amount of mileage , bear in mind she had just passed her test ,was 18 years old and obviously had no idea of what she needed ,within two months she used up those miles and had to purchace 1000 extra miles at a cost of £150 then within a few weeks they said shed used almost 900 of these miles she was devastated and knew shed not even done 50 miles ,we then had to spend many hours calling them and waiting on hold only to be fobbed off, treated like an idiot , and getting no help at all ,eventually they admitted stealing nearly 900 miles from her saying it was a simple error but as yet many weeks later offered no explanation or evidence of where the miles went these people are thieving dogs and i advise everyone to steer well clear of them