In July of 2022 my wife had a serious accident passing through Munich Airport. The injury was so bad she had to attend hospital on the advice of the paramedics. The. Injury was to her right carf muscle it required 20 stitches inside and the outside of this muscle. If the laserations had been much longer it could have taken part of the muscle off. Chaucer have declined to pay any compensation . This was a accident that the insurance did not cover A accident is( a unplanned event) this was certainly a unplanned event. Chaucer are the underwriters of the travel company I got my policy from,it is Chaucer decision not to consider some compensation. I ask myself how good is your Travel Insurance. These people are hiding behind there T&C's . Here we are again the little man being stuffed by large. Insurance companies. They are nothing more than a company that have no consideration for people that have sustained a serious accident. Chaucer ask for a rating, I'll give them one -10.