I saw the reviews before, didnt care and used the service. They wanted proof of occupation (tenancy agreememt), proof of empleyement (even my contract), driving licence, v5c, all my card details (you cant pay online) and literally everything that I cant even remember now. I was curious if they were going to ask my mothers blood type lol. I told them many times that I havent recieved the v5c yet and may take 4 weeks to receive as I asked from DVLA. But a week later again I received "final chaser, cancellation of policy" irritating e-mail as every week. They even want the same document over and over. They dont listen, understand and act with logic at all. I hope nothing happens in the mean time like accident cause I dont believe they will cover. Worst service in the world ! They are seriously rude by the way (not the day that you decide to use the service). Do not, never ever attend to use ! I had to use because I didnt have any choice since it is my first year to deive in UK so other companies charged so much.