I have been with Diamond for as long as I can remember for my car insurance and have had no problems - until they actually had to deal with an issue. I was involved in an incident where someone drove into the back of my vehicle and this driver accepted responsibility; thus, their insurance company would be paying for the repairs. Nevertheless, my car was delivered back to me with further damage to the tailgate and, after countless phone calls to the company, are refusing to repair the issue. I have been asked to go to my own dealership to get them to prove that this is a result of the accident (which clearly they cannot say as they did not see the car immediately after the incident). It is ridiculous service and one member of staff I have spoken to was very rude. I still have not had this problem fixed and it is not something you should have to deal with in your busy lifestyle when you have paid thousands of pounds to a company over the years. They do not call back when they promise to and they certainly don't fulfill expected requirements of an insurance company. I will not be renewing my policy with Diamond.