I was trying to get. Car insurance quote today and wasted nearly two hours on the phone without any answers. I rang the first time and the lady said I was through to the wrong dept but she would transfer me but instead I was disconnected. I tried again and got a man who went through all the relevant questions connected to the quote, finally he said he was going to retrieve my quotes and he would be gone for a while but not to worry as he would be back on the line shortly with the prices. I hung on then realised I had been cut off. So I rang again and the woman said we could start again and she would take over or the gentleman I had been dealing with would phone me back. I didn’t want to go through it all again and as she reassured me he would phone back, I waited and I waited but no call. I am very disappointed as I wasted time and money on the phone and still haven’t got a quote