I have only recently bought a van insurance policy with this company. I have in the first days been trying to contact the company to discuss the policy. I emailed them and had no response. After a while I tried again and had no response. Called a variety of phone numbers in different departments to try and speak to someone. I called the regular customers service number more than ten times just in a day. Each time round was waiting ages. I hung up after waiting around ten minutes. One time I was waiting for 35 minutes, but in the end I put the phone down. I have not made a claim with the so-called insurance provider, so I can't comment on how they deal with a claim. But I will say, trying to get in touch with the company is the worst I have ever experienced. Sometimes it is better to pay a little extra, and go with a different insurance provider that is better reviewed and will pick up the phone.