Awful Service, rude, incompetent staff. The FCA need to take a good look at this shame of an insurance broker. DO NOT USE!!! I emailed the renewals team instructing them to lapse the policy from renewal. They did not action my request and auto renewed the policy and tried to charge me a time on risk charge even though I have proof that the instruction to lapse was sent 3 days before renewal, I pointed out that I could not have dual insurance and offered to send a copy of my new cert of insurance as evidence, they guy I spoke to said that regardless I was being charged, he then proceed to put the phone down on me!!!!