Nicola Williams
Recently started a GoGirl policy having received a quote via a compare site. Filled everything in accurately and thoroughly. I am the main driver and I added three additional drivers (my husband, my son on a provisional licence and a friend). This is a car that is rarely used. The friend is on the policy just because he has an unreliable car at the moment and I wanted to help him out. He recently got pulled over and was told by the police officer that he wasn't insured for commuting. Fortunately he was insured under his own policy. The other drivers don't use the car for commuting. Naively I had assumed that Social, Domestic and Pleasure covered commuting - and there was no question about commuting on the compare site to tick. The police officer said it was fine, that if he had an accident while commuting he would just have to claim on his own insurance. But GoGirl rang and insisted they wanted to charge us for adding commuting (no alternative), adding a new address as the fourth driver who didn't live with us, and changing our home type to a public house (even though we had given our address which clearly states "Inn" and we had listed ourselves as landlady and landlord). So I just asked for the friend to be removed from the policy as he could just claim from his own insurance if anything happened - and they wanted to charge me MORE!! They clearly don't want my business. The type of company that give insurance a bad name. Just after your money. Please be careful using compare sites as there was no opportunity to provide them with the information they want and you get penalised if they find anything missing after you have paid. It makes me feel sick to think what might have happened had we needed to make a claim.
5 years ago
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Go Girl Insurance has a 4.4 average rating from 3,273 reviews

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