Whilst the lady on the phone was very polite. I must say, Gogirl have let us down on the below points. 1. Tried to renew car insurance - advised to go online and re-run a new quote. 2. Not interested in offering a new quote as they don't have a sales team. 3. Directed to compare sites. 4. Unable to price match. I would liked to have being looked after as a previous customer and at least been able to assist us with a new insurance quote over the phone, than having to trawl through other competitor websites. Food for thought!