Rebecca Lennon
Cancelled policy based on my drive score. I was never given a reason why my drive score was low, I am an extremely careful driver who had never had a driving penalty. I was contacted on the 23rd April by email (warning my policy would be cancelled on the 14th may). I then phoned Hastings and the lady I spoke to assured me it would not be cancelled and my score was ok, the issue was apparently with data not syncing on their side, and I was told this had been rectified. I was assured my policy would not be cancelled. I found out yesterday they had cancelled my policy without further notice, which is extremely distressing as my car is now left uninsured and Hastings have pocketed 6 months worth of money, the remainder of the policy. I phoned twice today and both times was cut off I had given them my phone number and asked them to call me back in the event of this happening, which neither person did. I would absolutely not recommended Hastings to anyone. You risk being victimised for their poor technology, their customer service is appalling and in this case handling of the case is scandalous, verging on fraudulent.
1 year ago
Read Hastings Direct Smart Miles Reviews
Hastings Direct Smart Miles has a 3.38 average rating from 1,909 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial