Poor service from Hastings Smartmiles. Black box scores never update regardless of how many hundred miles ive done. Doesnt record journeys and says car is in areas that it isnt. I was on phone to them and my car was sitting outside my house but on their system the car was parked up miles away. Ive been threatened with cancellation but because i have challenged this they have given me a week to improve my score. Currently sitting at 39 for months now, 5000 miles later and its still at 39. Insurance will be cancelled if score doesnt go to 40. No data has been updated so no idea how i can do this. The black box is either faulty or sateliette/gps not reaching box. Gives me massive anxiety now and i am sorry i ever went with this company. Think my next step is financial ombudsman as i am clearly not getting what i paid £1500 for.
10 months ago
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Hastings Direct Smart Miles has a 3.38 average rating from 1,909 reviews

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