Terrible customer services. Called a few weeks backs as my score was low due to me using my 'phone' i use my phone as a sat nav within a secure phone holder. I was told this would be fine as long as i don't touch the screen and not to worry. Called this morning as my score is low again due to me using my 'phone' was told i need to switch my phone off once the maps has been enabled so the screen is black and just hear the sat nav talk. If anyone knows how Sat navs work, you look at the screen to navigate your route. Sat navs can be very unpredictable with telling you in little notice so viewing on a screen can be alot more helpful for some. I have been told to leave the app running in the background whilst i drive. Which i have and this makes no difference whatsoever. I was told by one staff member as long as the app had tracked one teip a week then that's all that matters, that's not how a black box should work. Being told numerous of things by different staff to then not get issue solved. Will be looking elsewhere for a new insurance policy.