A frustrating, unhelpful device. I drive a hearse for a living and even when driving in a hearse-driving like manner I have had lousy scores. I drive a 3L Discovery only when I have - it is a tow car for our caravan. Have had to deactivate every notification source I can as I was penalised for using the phone. I NEVER EVER use the phone when driving. After 1 week of driving since then my scores have crept back up but last night's short trip, driven in a saintly manner, has inexplicably brought them right down to low 40s and in an amber warning colours. I drove as though I was in my hearse. Really thinking of paying the upper premium. They haven't got it sorted.