Cannot believe the way I have been treated by this company!! Had my first ever car accident, a car drove into the drivers side, no fault of my own and he admitted liability straight away. Contacted my insurance company and let my insurance company know the next day when I was out of hospital. Had some injuries and my car was a total loss. Hastings smartmiles offered me £1400 for my car which I was happy to accept. The day I was due to receive it I was then told I had to pay my excess as I did the wrong claim not that I knew I could do this, so after days of not understanding and arguing eventually I accepted this due to just wanting it to be all over. Next I am then told that they are also taking the rest of the policy charge out of the £1400, as this is one of their rules in the very small print which I did not see. So eventually I had to just accept this as they were taking the courtesy car and I do not live near my work and college, this then left me with £200 which wouldn't and did not buy a new car so I had to find money towards a little run around just to get me by. After all of this I have gone to insurance my new car and have to pay another £135 upfront for a new black box, even though I didn't want to change my car but been left with no choice. After paying my policy off for the rest of the year, I cant really afford to go to another company and am unfortunately stuck with this company until December, I can't afford the £135 as I have just had to pay for a new car so I now I can't even drive my new car!!! Been left in such a mess thanks to this company even though I wasn't at fault and have been messed around and been left gutted and injured!!! Seriously avoid this company!!!! I will be spreading the word and writing this on other websites and sharing it in local newspapers and ad's to make sure that no-one else is left in such a devastating mess!!!!!!!!!