Appalling customer service, any change of details incurs a huge price change (eg address change - even though when I checked the comparison sites the quotes were the same price from hasting smart miles for the two addresses I was still charged £80 to update the details and given the ‘option’ of cancelling my insurance, i.e. pay £80 or take out a new year of insurance). Takes an age to actually speak to anyone on the phone, very unhelpful when you do get through to anyone who try their hardest to stay on-script and intentionally stay as vague as possible to avoid saying anything they may regret. Online features of the black box I was completely unable to access over the entire policy length even though I had rung up repeatedly to sort out. Fitting black box is free but charge almost £100 to remove the box, so ended up removing it myself. Even though at the end of the policy (I changed insurer) they say the box is turned OFF, when I located and removed the box, the box was STILL ON and monitoring until I disconnected the wiring which had been crudely spliced into my wiring loom and cable tied under the dash.