THIS IS A SCAM......starts with an engineer turning up to fit the box but my daughter is policy holder was not there so he would not fit it, after an argument and literally "thrusting" the confirmation email in front of him he realised he was wrong and it could be fitted, otherwise he was in for £50 to revisit. This is all about getting a marging from the Smart box and then them cancelling you at £45 nothing to do with insurance. I have had numerous threatening emails on driver rating with Acceleration and Speed near perfect but Braking at 0!!!!! How does that work as most journeys in rush hour??? We don't know its an algorithym the reply....WHAT???Night score at 6 as "each" journey counts as two i.e. there AND back, not time or distance just journey is in the algorythym apparently. So I will have to cancel before they do and they will trouser the margin on the box which I reckon at £150 plus £45 cancellation and no further risk...WHAT A SCAM!!!!.....I HOPE THE OMBUDSMAN TAKES THIS UP AND LEAST HITS THEM WITH A £350 CASE FEE....doesn't help me but I hate BEING RIPPED OFF!!!!