Please avoid its a con! We took out a smart miles black box policy for our sons second year of insurance as it came in the cheapest. The first year he was with another company and his driving score was very high, we were proud of his excellent driving. As soon as he joined hastings his driving score went so low within 4 weeks we had to cancel the policy before they did and caused us more problems. They say the proof is in the pudding, please read on. The old black box from his previous insurer was still in the car and guess what? it was still live and his driving showing perfect. When faced with the proof hastings claim their box works different, they except nothing and their sales staff are brainwashed. We are now many hundreds of pounds out of pocket, we have been ripped off. Months later and back with his old insurer we have no problems, their box was never disconnected and to us that is the only proof we need. We are so angry that a company so big need to rip people off, they cannot loose they took hundreds from us.