After three years using Insure the Box without the slightest problem I changed to Smartmiles to save my daughter £200. What a big mistake it was! After a few months using it she split from her boyfriend who lived miles away hence the use of the car rapidly declined. Her score was great without any issues until then but now she's hardly using the car apart from locally in town where of coarse one uses the brakes more often and one has continuous stop and go. And yes because of this she's been punished and received a letter cancelling her insurance even though not once she was accused of speeding. So 7 months ago she paid £800 and now she's gonna get £80 refund for cancelling before they cancel it and leaving a negative impact on her future when it comes to buy another insurance. Smartmiles? Perhaps smartcrooks is better. Shame on you, picking on the young and early drivers. CROOKS.