My daughter got insurance from Hasting Direct Smart Miles and has had an absolutely dreadful experience. She was insured on 12th September and got the black box installed on the 20th. Unfortunately her car broke down on the 23rd and had to go to the garage for 2 weeks. During this time her points fell from 51 to 25 even though she hadn't driven her car. E mail from Hastings arrived saying her policy was being cancelled in 7 days. Despite numerous phone calls (costing a small fortune) and e mails from myself and the garage proving that her car was in for repair Hastings Direct Smart Miles cancelled her policy. My daughter is now uninsured, has a cancelled policy on her driving record. Has been charged 45 pounds for cancellation, 210 for the useless telematics box, admin fees with interest and is not getting her money refunded for at least 14 days..... I really do not know how this company can get away with treating young first time drivers with such absolute contempt, cancelling policies, charging unbelievable cost, leaving my daughter distraught. This is an out and out scam.. luring young drivers into believing that they are getting a good deal and then conning them out of hundred of pounds. DO NOT INSURE WITH THIS COMPANY PLEASE.