Customer service has no idea what they are doing, was with same company last year yet still asking for proof of no claims! Have rung them at least 5 times to inform them of this but never get the same person. My son has authorised me to speak for him but when I ring I get told they can't discuss it with me as I am not authorised! ( do they even log anything you tell them)! They have threatened to cancel my sons policy even though they have been notified that his no claims bonus is with them! Definately wouldn't recommend this company to anyone if you want to keep your sanity, so frustrating talking to the monkeys on the end of the line, would like to speak with organ grinder instead! AVOID LIKE THE PLAGUE!!!