I will never associate myself with this company again. Incorrect reading on the 'acceleration' element of my box... The score is 0 whilst the others are 90 and above. Called numerous times in July 2016, was given the wrong information and rudeness, admitted by Hastings, and no help whatsoever. They performed a diagnostics check on the box which came back as fine. Had numerous experienced drivers, and a driving instructor in my car telling me there is nothing wrong with my driving. Was recently told about the company's appearance on WatchDog, concerning their incorrect readings, so after research I have found that false box readings have been given to numerous customers. Called to discuss the possibility of this happening with my box and the customer advisor went to all lengths to avoid the question. He also became quite rude near the end of the call, a quality that I think must be trained into a number of these call answerers; I've experienced it all but one times I've dealt with this shoddy company. Wouldn't care so much if I hadn't cleared the bank to pay for this insurance. Do not use Hastings Smart Miles.