Impossible to achieve the standard of driving that their black box expects, even after having both of my parents who have 50+ of driving experience between them and the driving score never changed. They also recorded that I had been involved in a multi vehicle pile up which sent my renewal quote through the roof when this in fact had never happened. I have just been on the phone to customer services as £213 had been taken from my account after I had cancelled my policy last month, I had received my cancellation letter but the staff at smart miles had not sent this cancellation through to the company that collects the direct debits resulting in me now being in my overdraft and now have to wait for this to be refunded which I'm sure I will end up chasing as I have no faith in the company or its employees. Would advise all drivers to steer clear of Hastings Smart Miles as they are the worst company I have ever had the displeasure of dealing with, their customer service is poor and the way the company is run is terrible.