Do not go with Hastings smartmiles, a complete waste of money! I'm 18 and passed my test with only two minors, very excited to get my first car I was looking at insurance prices every day! As I'm young, work two jobs and go to uni I thought Hastings would be the best company to go with, I phoned before taking my insurance out asking about the curfew as I work late 2 nights out of the week as a waitress, they said this wouldn't be an issue and I should definitely consider going with themselves! After ALOT of thinking about going with Hastings, even after reading the reviews I thought how bad could it be? Within two weeks of having my black box I received an email saying they were going to cancel my insurance if my score was below 40 after I had drove another 200 miles. I phoned and asked why as I thought I was driving to the best of my ability! I then started to look at the dashboard app every day to see what was going on! When checking the journeys it stated I had been making trips around 2-3 o'clock in the morning, and that's why my score was going down. I work 13 hour shifts as a vet nurse, the last thing I would do is come home at 9pm and then go out again at 2 in the morning! Especially to a golf course that I've never heard of or don't know where it is! After ringing nearly every other day, saying my black box was incorrect I heard the same thing over and over! 'Our telematics team are of a high standard, your black box is not faulty.' What a load of BS! So I thought it would be best to take photos of my car on my drive with the date and time. After 200 miles they told me they were cancelling my insurance in 7 days, after speaking to their head office, complaints company and management, emailing them the photos I had taken proving my car was at home when it was saying I was driving, they still continued to go ahead and cancel. On the 6 day I phoned to cancel my insurance, they then asked for £210 for the black box, £45 cancellation fee and £90 to come and remove the box, after freezing my account towards them, denying access to take the money and refusing to pay any fee, they still tried to take the money from my bank account! Do not get insured with hasting smart miles!! Worst insurance I will ever have!!!