What can I say, we used this insurance for my 18 year old son when he past his test in March and had exactly the same experience that others have shared. Three trips after 10pm resulting in a score of 18 that would not shift and a letter saying score below 40, and 200 miles to improve. We counted our losses and moved insurer, yes it was a loss with cancellation fee of £25 and £250 for the telematics box that is simply not fit for purpose! It is shocking that they continue to get away with this, please don't waste your money, time and most importantly impact your new drivers morale. My advice stay well clear and get insured elsewhere!!