So I've been insured by Hastings smart miles for a week now and so far everything has been good, customer service when I took the policy out and the booking of my black box installation. However today was the day my box was supposed to be fitted, I booked the 8-12 slot so I could carry on with the rest of my day, only to be sitting there an hour after 12 and the engineer still hasn't turned up. When I ring again the customer service was great and they transferred me through to the right people. When I was put through to the right person they had a look to see where the engineer had got to and proceeded to tell me that said engineer had rang in sick this morning so there was never an engineer on his way out to me. I had no phone call to say that my engineer had to cancel this morning and they didn't ring to say that there wasn't any spare engineers available to cover the original who rang in sick. I told them I'd he waiting since 8am and could have been waiting all day hadn't I rang them to find out what was happening. Considering I've only been with this provider 1 week I'm not happy so far with the service provided and I hope throughout the year they give a better service or they won't have a loyal customer for next year!