PREPARE TO LOSE YOUR MONEY IN 6 WEEKS AT BEST! We paid the non refundable £210 smart miles fee along with £170 insurance premium. Fitted the box ourselves which states to fit to a flat surface. The box instantly read '0' for breaking and '100' for both acceleration and speed. We complained to Hastings to find the most arrogant customer service representative who kept repeating 'what do you want to do?'. We asked for the data to be reviewed and he responded that it takes 28 days. They were giving us 7 days or they'd cancel the insurance! Again he just said 'what do you want to do?'. Another customer service rep. said it was because my son was putting too much pressure on the pedal whilst sitting in traffic! It turns out that the boxes have accelerometers in them so nothing to do with brake pressure in traffic! However we did discover that the box we fitted WAS fitted to a flat surface BUT not a level one. It looked level being on the battery but was leaning forward which would explain why the breaking was on '0' and both speed and acceleration on '100'. I bet we are not the only people to have experienced this error in install. Flat and Level are two different things! We notified them but they were not interested. Result £670 for 6 weeks cover. Oh, the polite customer service girl today informs me there is a number that will give me the data immediately. TOTAL SCAM! RIP OFF!