Avoid this company! Having only recently passed my driving test and being eighteen I was looking for affordable car insurance, Smart miles seemed perfect. Since taking the policy out the black box has not worked at all, initially i was scored 100 for every aspect apart from 0 for acceleration. I thought this issue would resolve but didn't so I decided to phone customer service and spoke to an advisor who told me I was driving over too many potholes and speed bumps on my journey home from work and told to alter my journey. Trying my best to avoid pothole my acceleration score didn't not improve and phoned customer service back and the advisor said they would refer this issue to specialist black box engineer and if there was a problem I would be contacted within 48 hours, which they didn't, so I phoned back myself a week later to be told there was no information from the engineers and to phone back later. Problems with the black box have since exculated to my speed score dropping. I feel i have to continously justify myself as a safe driver to them and I feel have to be an overly cautious driver. This black box does not represent my driving , as a consquence I will be cancelling this policy before the situation exculates. Smart miles is a complete SCAM and I will be referring this issue to the omnibus regulators.