crappest insurance company going. Long story short i got the policy in March this year on a fiat 500, thought it was insanely cheap considering im 19 its harder to get insurance for a good price. I changed my vehicle two months after to a vauxhall corsa, went up by £690 over monthly instalments. So my payments went up from £110, to £145. I changed my address and job title online, it said i was due a refund of almost £1000. But then i received an email saying my payments had gone up. They changed my details WITHOUT my permission which is illegal. from £145, it went to: £164 £175 £194 £203 £240 £303 £404!!!!! which is ridiculous. I made two changes that was suppose to be refunded but yet payments went up to this stupid amount, making just 8 months insurance cover £3232!!!!!!!!!!! I could get a BMW 3.0 Sport for that price!!! bloody scams. along with this, i didn't receive the black box as they lost it in transit, and cancelled my policy because it was apparently my fault that the box didn't come. So i had no insurance for almost a month, as well as loosing my previous job because of this. So as a result of all this crap, when my insurance was reinstated finally after ringing 34430505 times and having my phone bill go up by £200+!!!! A month later, i rang and asked about cancellation fees as obviously i could not afford £404 i'm a 19 year old girl and have only just got out of education!!! I was told there's a cancellation fee of £45, and a non refundable box fee, which i was fine with, but then received a letter stating i owe £1700 for ' on cover insurance fees!!!!!!' However, ive rang and rang to try and get them to sort out this fake scamming figure. And i spoke to a lovely lady called ' DENNELVA'. She is the ONLY person who has helped me, kept her promise, and made me calm. To this point i was going to sue and take the company to court. Really really need to stop scamming younger people, just because we are young and haven't been driving for long does not give them the right to put prices up, scam us and steal our only bit of money. There's older people out there that are worse drivers, and cause more accidents if you look at the ratio between young driver incidents, and elderly people, it will roughly be the same! so why don't their insurance costs get put up as much as ours?