Do not take smart miles! I took put a policy and my box appeared to not work. The speed rating never moved from zero. I was issued my first warning as my drjver score was below 40 (due to speed score of zero) I notified Hastings direct who said they would look into it and get back to me..... they never did. However almost miraculously my speed rating began to move after the call. However subsequently my braking rating froze at zero. I was unable to move this and Hastings direct informed me my insurance was cancelled. I rang up their incredibly poor and incompetent customer service where I was passed around from person to person, none of which could review the score or my claims that the box was frozen. All they could say was that there was no official fault on the box therefore the cancellation is valid. I asked them to explain why I had a score of zero until I rang them up and no one could answer this. They refused to review the data and instead said I had an option to complain but this takes 8 weeks!!! My insurance policy is cancelled in 5 days! The whole process is poor. No one can access the information you need to discuss anything properly and the high and mighty department that review and cancels the policy cannot be contacted apparantly. Not even by their own customer service team. Absolute joke and avoid like the plague.