Worst insurance company EVER! Cancelled my policy because I was 1 point under the expected point of 40. Only received an email to say they had cancelled it. I am a typical 19 year old who doesn't even use emails so I was driving around for 2 days with no insurance and did not realise. When speaking to an employee on the phone to discuss my score I was disgusted with the service by the employee speaking over me in a aggressive manor. My score was down due to "harsh braking" I explained that I live in the countryside and this means driving through 20-30 minutes worth of very narrow country lanes with blind corners but this didn't seem matter. I was told to drive slower but It wouldn't matter if I drove 5mph in the lanes as if you approach someone who is going 20-30 you still have to stop straight away. Absolute joke of an insurance company I would not recommend to my worst enemy. Now I have a new car insurance which is costing me £150 a month and is the only company that will insure me for less than £3000 a year as I now have a cancelled insurance on my policy. Also they have a 10pm-5am curfew which is ridiculous. Honestly can't stress enough to how much I wouldn't want anyone to insure their cars with this company.
7 years ago
Hastings Direct Smart Miles has a
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