Absolutely disgraceful company, had nothing but problems with them for a year. When I took out the insurance I got it 3 weeks in advance, which the website allowed me to do. I then receive several emails (no letters, phonecalls, etc) telling me they are cancelling my insurance because I have not had the box fitted. After several calls with unhelpful staff telling them I do not own the car yet they eventually rescheduled and I got the box fitted. Straight away the braking score went down to about 30 out of 100 and remained there for the entire year I had the insurance. My mum and dad are both insured under this policy and both drove it regularly, neither of them being able to get the score up. I rang Hastings to discuss the braking score and was told not to use my brakes in traffic. Very helpful! I also realised soon after getting the box fitted that it has a curfew on it despite Hastings repeatedly stating to me on the phone and on their website that there is no curfew. They told me I would have to pay cancellation charges so I suffered through for a year and rang them telling them I do not want the policy renewed as I had read many reviews from people saying Hastings automatically renewed their insurance. Despite me telling Hastings this, I receive an email (again, no letters telling me my insurance is coming to an end, not even an email!) telling me they have automatically renewed my policy (I received this email a hour after their phone lines closed to boot!). Fat waste of time that is as I recently had a seizure and cannot even drive the car now for six months, so in the midst of spending time in the hospital having scans and tests I am now having to ring Hastings to cancel this insurance. Absolute nightmare of a company, extremely incompetent. I find it hard to believe they are still in business. I have written multiple negative reviews and sent various emails throughout the year and have not had a reply to any of these. They are a nightmare to call as you spend a ridiculous amount of time on hold only to speak to rude and unhelpful staff. Would not recommend this company to anyone and I have told everyone I know to stay well away. They are the cheapest for a reason.