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Kam_uk
I completely agree with everyone who has posted about this company. The Telematics box is very erratic and sensitive to braking and acceleration. I was not made aware that if the score drops below 40 then they can cancel the policy and charge £240!! This was not made clear when I took out the policy. This is a significant feature of the policy and should be brought to the attention to customers at the outset. I have received an email stating that my score is below that if the score stays below 40 after another 200 miles then the policy will cancelled. I have raised a complaint and have every intention of taking my complaint to the Insurance Ombudsman. Some advice, yesterday I drove the car on a motorway for about 20 miles ,it's only a 1.0 Peugeot so not really a motorway car anyway the score went upto to 43 almost immediately afterwards. I am sure the score will drop once I start driving on normal roads where you have to accelerate and brake according to traffic situations. So I suppose motorway driving is the answer to keep your scores up. Certainly not ideal but seems a way to deal with this underhand insurer!
7 years ago
Read Hastings Direct Smart Miles Reviews
Hastings Direct Smart Miles has a 3.3 average rating from 2,000 reviews