I can't prove it, but I can absolutely confirm that the SmartBox and associated app was falsely or inaccurately reporting my driving style. The app presented a very low score across the board including speed, acceleration even though I know for a fact that I was within the national speed limit and never accelerate fast. I have dash cam of all my drives to prove this. When I reported it to customer services, within a few days the data seemed to be reset as all of a sudden all metrics were green. I don't trust this Smartbox at all. Be aware as your insurance with them could be adjusted or indeed cancelled if your driving style reported by the box does not improve leaving you hundreds of pounds out of pocket (because when they cancel your policy you still need to pay for the Smartbox). Either the boxes being used by Hastings Smartmiles are rubbish or something else is going on here that I cannot explain. Furthermore, a simple google search online confirms that this is a wide spread issue not isolated to a handful of people.