Took a smartmiles policy out for my daughter, after having no problems with a telematics box. Renew was supposed to be 25% bonus as a reward for her driving. Quote no satisfactory. With two weeks of box being fitted, received a threatening email, stating that her policy would be cancelled, with costs if her driving did ot improve. After contacting Hastings, it was agreed that the scores would be loked out after another 200 miles. Less than fifty miles later, had more calls and email, beside braking and accelerating, her night time reading was low. Although after yet another phone call,being told that 71% of he driving was outside the night time hours, BUT HER SCORE was only 15%. When asked Hasting, stated that they cannot inform me how this is calculated as it is done by underwriters, who load heavily against night driving. Also informed that the scores are like a ripple affect, more miles driven the scores should improve. So why bully drivers from the OFF, So I am now going to contact trading standards and governing body for insurers, as something is seriously wrong!!! Will not be using Hastings again, after this policy.