Hope you visit here before you take a policy out! Just spent 40min to “customer service”.
First journey and app claims 57mph in a 20 zone. 2 long calls (they don’t call back) and told apparently “you should ignore the app ..... unless they send you an e-mail!” confirmation.
Then app gives 100% scores for all measures but speed which is zero! This is apparently not linked to the false speeding result.
Their system is clearly fundamentally flawed and will cancel. Need to have the argument about cancellation fees next .... but the system is clearly not fit for purpose. The contact suggest you need to pay 210GBP if you’ve installed the unit - but until then everything seems fine ... a fine scam! Need to get some legal advice as to whether I need to pay cancellation .... might be worth it to get away from these cowboys! Can you imagine what it’d be like if you needed to claim!!
7 years ago
Hastings Direct Smart Miles has a
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