Having taken out insurance with Hastings direct Smart Miles, they told me to cancel my policy and gave me 5 days notice. I am an 18 year old, and this was my first experience dealing with an insurance company. They sent me a smart miles box to fit which I did and I got my mechanic to fit it otherwise they would have charged me to fit it. The box recorded my scores and some of the scores remained the same throughout, and told me that I was not improving. I then phoned and queried my scores and how I could improve, I contacted them. Very nice lady gave me feedback, however when I got feed back the next time the scores were the same, I know I have improved, but the scores always remain the same, with very little movement. Then they sent me an email telling me that they were going to cancel my policy if I did not improve, I never received an email. Finally, I got another email saying that my policy would be cancelled within 7 days. I phoned up and told them their telematics box was not accurate, how could my scores always be virtually the same???? They told me my policy was going to be cancelled and they would not reinstate it, and that I would have to cancel it myself otherwise I would not get insurance from another company. Also I had to pay for the phone call and spent 1 hour and a half arguing with them on the phone and my Mum also complained and said it seemed the telematics box was not accurate and asked them to guarantee the accuracy of their box, which of course they cannot do. No one can!!! My Mum asked for the statistics from the box to be sent to her, and they wanted £10 for the data, having said it was all available, but at a price of course!!! They now want me to cancel my insurance, telling me that if they cancel it, I will not get insurance anywhere else. Obviously they want me to spent another hour on the phone waiting to cancel it. They also will deduct £210 from my balance for the use of the telematics box which has been used for only 3 months and £45 cancellation fee!. This company is a rip off company, all they want is to cripple young people with debt by taking their money off them and providing an awful, awful service. It is pure exploitation of the young, quite intimidating as well an would never instill confidence in young drivers. They are so discouraging and they only want your money and to rip you off. Do not under any circumstances use them. They will cancel your insurance in 3 months and charge for their inaccurate telematics box and administration and expect you to do all the running. Very, very bad experience as a first time driver in using an insurance company. DO NOT USE, DO NOT USE, BE CAREFUL