Quite literally the worst experience I received from this company when comparing against any other company I've dealt with - They decided to try charge an additional £1000~ for not declaring claims which were in fact false, they then attempted to state we lied and had to do their job for them by getting records from our previous insurance company just to have smartmiles then try change the issue to not getting a blackbox fitted when in fact it was scheduled on the same day as paying for the insurance and that making sure smartmiles knew when it was getting fitted and finally have them send an outrageous letter saying they're cancelling the policy under no legal grounds and further demanding more money with none of the staff people polite in anyway and not even understanding how insurance works.