Please read for your own sake —- When I first read the reviews for this insurance company I just assumed that they were people complaining about nothing and that it couldn’t really be that bad... well it is. Firstly, my acceleration score started on 20 when I first got the box and the other 3 scores started on 100, and my acceleration score, no matter how slow I pull off / accelerate while moving, my score physically can’t go above 20 and very rarely ever moves at all - same with the rest of the scores. Even when my parents drove my car to pull off even slower it still marked them down as harsh acceleration... Furthermore, my score doesn’t even increase anymore. My Time of Day score dropped from 100 to 60 after driving at 11pm for 20 minutes but I now haven’t driven after 10pm for 3 WEEKS! And my score is still stuck at 60 and hasn’t increased. To add to that, my Speed score is stuck on 80 and hasn’t increased in the past 2 weeks and a half, despite purposely driving 5 mph under the speed limit to try and make it go back up. My braking score is also stuck on 94 and hasn’t increased in the previous 3 weeks either. No exaggeration, that’s what happened. My acceleration score is now also stuck on 15, which doesn’t allow me to achieve any Total Score over 80, reducing the potential amount of money I could get off my next insurance renewal. I haven’t purposely done anything bad to see if my scores will still decrease but they sure aren’t increasing. Especially time of day which isn’t even down to how well I drive. We contacted them to complain and they said that they had actually put someone else’s speeding data onto my box and offered to fix my score and remove those errors. It then took us a week and 11 phone calls till we finally got through to them and they then said the data is right and they aren’t fixing my score - Despite all the 5 speeding data scores being during a time that my car wasn’t even driven, as proven by the “Journeys” section on the black box app. Customer service is like talking to a brick wall who just repeatly say “you’re wrong”.... can’t be wrong when I hadn’t even driven my car and my score went down. Although, they were fast at providing me with a courtesy car while mine was in a garage but it took a month... A MONTH before they even contacted the garage saying that they’d pay the damage repairs cost caused but someone driving into me, not my fault - so my car just sat in the garage as they weren’t going to fix it without being told that they will be paid - which is understandable. We asked to have my black box cancelled but they told us that we have to pay off the entire rest of the year in one lump sum if we wanted to change insurance, which we can’t afford so we can’t even escape what ever scam or methods of trying to lower your score so they can cancel your insurance and take your money they have going on. Will be 100% not renewing with them next year and beg anyone who reads this to not get insurance with them!!!