1 star is too much but unable to give a zero! Avoid this company at all costs!! Had this insurance for my son who have just passed his test as it was the cheapest (big mistake), however my elder son drove it for a week and the score went down to 16!!! How is that even possible, he has a box in his own car and his score is 98! He drove exactly the same way as he already does. My other son still drives like he did on his driving test, I know because I’m with him most of the time. Plus he’s a much safer driver than me with having over 22 years experience! Reading all the other reviews, which I admit I’m sorry now I didn’t read them before taking out the insurance, it seems that Hastings just inputs any old numbers into the dashboard, how they come up with these numbers doesn’t make any sense at all, and when asked numerous advisors, NONE of them knew how the score system works??!! The score the advisors gave me was totally different on the app.. no one knows what the hell is going on.. Unless you drive on a straight, flat road where you don’t need to break or accelerate then avoid Hastings!