Absolutely useless company. I rang to ask how the scoring works as my son had been on holiday yet somehow his points went down after his car had sat unused for 4 days! (I check it every day) The staff have no idea how the scoring works, I was told only 8 people in the company know how it works & they're the underwriters! I did ask if it would be a good idea if they shared this info with their customers so they knew how to keep a good score but noooooo they cant do that! While on the phone I found out he was docked 5 points for coming home at 22.02! Yes, 5 points for being 2 minutes after 10pm even though they sell this policy as having no curfew, just a suggestion that you do not go out between 10pm-5am. It's either a curfew or not. If I'd known it was treated as a curfew, I would not have bought this policy. They cannot explain how the braking or acceleration scores work, my sons acceleration score is 0, hasn't moved for months, his braking is now 10 after it went down 5 points even though the car had sat unused for 4 days! I asked how can you make this go up, but they have no answers just a sheet they all seem to read from telling you how you should accelerate & brake slowly. I regularly check my sons dashcam, there is nothing wrong with his driving but his box has him down as madly accelerating & braking as the software DOES NOT WORK. If you go over bumps or brake, it deducts points. For this black box to work & give you a good score, you should never brake or drive on bumpy or hilly roads as they will say your acceleration & braking is harsh. AVOID, AVOID, AVOID, THIS IS THE WORST BLACK BOX POLICY YOU COULD EVER HAVE THE MISFORTUNE TO BUY!!!!!!!!