I spoke with an employee on the telephone and told her I did not wish to renew my policy. She was possibly the rudest/most arrogant person I have ever spoken to in a customer service environment and I really do think you need to take a listen to some of your calls and the way they are dealt with. After I told her I did not want to renew she then went on to tell me some information about my renewal which I CLEARLY said I did not want. I pointed out that I already asked to cancel and she replied with 'Yes I know I'm just saying'. Possibly the most redundant thing I have ever heard? She was sighing the entire phone call and sounded like she couldn't care less about what I had to say. I then received 'urgent' emails after this phone call whilst on holiday telling me I had not paid the fee and I needed to speak with someone regarding my policy (which I clearly asked to be suspended). I replied to this email only to be sent an auto response and then sent MORE emails about my policy that I DID NOT WANT TO RENEW. I honestly think you need to look at the way you deal with customers who ask to not renew their policies as I will NEVER recommend you to ANY of my friends/family should they ask. If you have any way of listening to this call back I would appreciate it if you could and deal with this in any way you see fit.