I have had endless trouble with Hastings smart miles trying to complete the simple task of renewing my insurance! If they weren't offering the cheapest renewal price which was ?20 cheaper then a new policy I would definitely of cancelled. Full payment of the renewal had been attempted to be taken from my bank account the day before I had decided to renew my insurance, even though I had requested when buying my first year not to have an automatic renewal and have proof of this in the proposal email. After hours spent calling a number of times trying to get the right information and being spoken to in a condescending manner I decided to renew my insurance but go for the monthly payments, which I must add the Asian lad I spoke to, for once was very helpful and did everything successfully on his part. A few days later I had an email come through to say that the attempt to take the full payment previously had failed and my policy would be cancelled on the 20th if I do not pay in full. Wasting more of my time I then called back to be told they apologise and that the finance side had not received my payment details and would be sorted straight away. The payment has still not been taken from my account, here's hoping I still have car insurance!