Very confusing as the documents demanded, V5 and proof of no claims are not always available to the keeper of the car. I lease a car so do not get a V5. My current insurance provider will not provide no claims evidence until the current policy expires and that is after the smartmiles installation date. I cannot therefor comply with Smartmiles demands and info on correspondence states that I will be fined ?45 if I do not supply docs on the day of installation. Also calls placed on hold to sort this out for over an hour. Very frustrating and tempted to give up and cancel but will see what happens on installation day.