Customer service has been very poor. I received an email and a text on 3 May 17 to call Smart Miles to arrange installation. Before I was asked for my details on the phone, I was told I was phoning too early. This was not the case as was proven when I was asked for my details. My original fitting date for 8 May 17 was cancelled due to engineer illness - this can't be helped. The fitting was rescheduled for 22 May 17. On 16 May 17, I was told via email that Hastings was cancelling my policy. This was because the box hasn't been fitted. Considering the box hasn't been fitted because of your changes, the tone of this email was ridiculous and infuriating! Today the fitting for 22 May 17 has been cancelled. Hopefully, the third planned fitting date for 23 May 17 will be honoured.