Not sure where or how (or IF) they record your data accurately, but it's never been a smooth run with them. Over my time with them, they tried to charge me hundreds of pounds I didn't need to pay regarding black boxes etc and took talking to three different workers in order for them to listen and not overcharge me. Then when it came to not renewing my policy, they tried to charge me a further couple of hundred which took another phone call where they advised me other departments were unaware of my cancellation. Customer service is poor and I feel all they want is money, money, and extra money! What says it all is this email was titled "Thanks for renewing with Smart Miles"... I've rang up twice to confirm I'm NOT renewing...