I was wrongly charged to renew policy that was cancelled 6 months ago due to the car being written off by this insurance company. When I phoned to get a refund I did not get one word of an apology from the person I spoke to. When I was finally refunded almost ?600 that was wrongly taken from me I noticed I was charged an admin fee for YOUR admin error! Fortunately not all of your staff is as unhelpful as the first person I dealt with and over a week later I finally received all of my money. Absolutely appalling service and I will not be returning to this company!