Due to a system error, my policy was renewed when I asked for it not to be renewed. 2 days after I got a letter to say my policy had been cancelled, the money was taken out of my account. As I had already paid for car insurance with another provider, this meant I had paid 2 lots of car insurance at over ?400 each which could have put me in serious financial difficulty. Contacted customer services who refunded me the money, but not impressed with what has gone on. The review also says 'thanks for renewing' - well I haven't renewed so that's a load of rubbish! Also the black box system is fine but it seems that if you were out at 10.01pm one evening you had a score of 0 in the time of day section for that day. Surely it would be better to have a graded system due to the time e.g. 75% for 10-11pm, 50% for 11-12pm, 25% for 1-2pm etc - like all of the other measuements taken. Also would have been charged ?90 to remove the box which I think is a bit unfair due to the fact that it had to be fitted for the policy to go ahead.