Terrible service, I was given mixed messages about if I payed for my insurance on the day it would secure the price. After I bought the insurance policy and realised some concerns I had, they reassured me that they understand what I was saying and that it should get sorted out. However, this issue was never resolved. I had to call on several occasions revieving a different response. I decided to cancel my policy as they were not understanding and although they explained their terms and conditions, they did not fully explain that certain aspects can not be converted or refunded. I have now lost out on ?210 due to this company. As a student, this is a lot of money and I am applaud with the service provided. I will never trust this company again. Very disappointed and I feel like I have been taken advantage of. The telematics box was self installed and I would happily send it back safely, there is no need to charge ?210 for this. Rip off! No longer a customer.