My car was written off after an accident at the end of August and I received an insurance payment in October. I then received the various emails: 1. We're cancelling your policy - 18/10/17 Now your claim has been settled, we're cancelling your insurance policy as you no longer have a vehicle to insure. This will take effect from 23:59 on 17/11/2017. I then received the following email providing a quote on a car that no longer exists and on policy that they had cancelled?? 2. Thank you for choosing SmartMiles with Hastings Direct. Your motor insurance is due for renewal on 19 November 2017 and we want to take the opportunity to inform you of the next steps in the renewal process and also confirm your premium and payment details. I then received this email for a car that had been written off and payed out for by them?? 3. Recently, we wrote to you about your insurance renewal to let you know that we'd be taking payment on your renewal date. Unfortunately, we were unable to take this payment. We want to make sure that you're covered, so we've attached your certificate of insurance and schedule. If you wish to continue your insurance through us we'll require a payment of ?1,219.01 (Including Insurance Premium Tax at current rates) by 25/11/2017. 4.Further to our previous correspondence, this email is to confirm that your insurance policy has been cancelled from 20 November 2017 We'll be in touch again within the next 14 days to give you a breakdown of anything that you owe us, or any refunds that we owe you. I then spoke to a member of staff over the phone on 21/11/17 after receiving these emails after my policy had been cancelled ( see item 1). I was told that the claims department should have told me to cancel my policy?? 1. this was not the case 2. I have received email telling me that my insurance policy had been CANCELLED. I was then told that Hastings had tried to collect over ?1000 to for new my policy on a car that they have written off and they had payed out for? what exactly would I be insuring if the payment had been successful!! I was then told that there ay be some charges as they had been unable to collect the money for a car that HASTINGS HAD WRITTEN OFF AND PAYED OUT FOR??? I think that the service I have received was very poor and very insensitive. Thankfully there were no serious injuries ( or worse) due to the accident involving the write off of the car. There systems need to be looked into in more detail to prevent an unnecessary stress from customers.