Took forever and far too many phone calls to the company to have the issue with the black box they had sent me resolved despite being told the make and model of my car when taking out the insurance. If it wasn't for the fact that it was the cheapest insurance for a 21 year old female on their first car I would avoid taking out insurance with the company if possible. One department doesn't seem to talk to the other and their communication to Octotelematics was nothing short of pointless as they do not seem to communicate either. Waisted soo much time on an issue that should never have been caused in the first place. Luckily I had my Dad off work to try and resolve the matter while I was at work and unable to deal with the matter. My Dad is not a machanic but knows his way around a car well enough to fit a black box and to be dumbed down by the company when he described the situation was unacceptable! To top it off, when a second insurance policy was started with another type of black box, that had to be fitted within 14 days. When phoning the company that was supplying said second black box that supposedly offered a "7 days a week" service to home or work, I was met with the rather short and disgusting attitude of "we've got one appointment before your 14 days expire, take it or leave it". I had to pursue and push to then be told that there was one other day I could have it fitted and had to choose this date due to commitments. It would also be undeniably helpful if the number on the email for the company coming to fit my black box actually provide a phone number that was correct and in service! I understand that any business or service has busy spells but in this case to offer only 2 days out of 14 at the first chance I had to book my fitting appointment really does not fit the "7 day a week service" that was conveyed in when taking out my insurance with Hastings Direct.